Questions & Answers
Shopping Information
Delivery charges for orders from the Online Shop?
No, we do not charge for delivery. All orders qualify for free express shipping, and we cover the full shipping cost. There are no hidden fees or additional charges at checkout. Our goal is to provide a hassle-free purchasing experience with no extra shipping expenses.
How long will delivery take?
We provide free shipping via DHL, FedEx, and UPS, ensuring safe and timely delivery of your order. The estimated delivery time remains 3-5 business days for standard orders. Express shipping options may be available upon request.
Where can I view my sales receipt?
Your sales receipt and invoice will be available in your dashboard account page once your order is confirmed. Additionally, an electronic invoice will be sent to your registered email after payment. Please ensure you check your inbox or spam folder for order confirmation emails.
How long do I have to return an order?
You have 10 days from the date of delivery to return an order. The item must be unused, undamaged, and in its original packaging. Before initiating a return, please review our Returns & Refunds Policy on the website for complete guidelines.
Payment Information
How is the recipient reimbursed?
Refunds are processed within 7-10 business days for credit card payments. For wire transfers or other payment methods, please contact us to confirm the expected processing time. The refund will be issued to the original payment method used for the purchase.
Can I be reimbursed through the original payment method?
Refunds are processed within 7-10 business days for credit card payments. For wire transfers or other payment methods, please contact us to confirm the expected processing time. The refund will be issued to the original payment method used for the purchase.
Can the country receiving the shipment be different than the country of purchase?
Yes, we allow different billing and shipping addresses. If you need to ship your order to a country different from your billing address, you can enter the details at checkout. However, certain restrictions may apply depending on the country’s regulations.
How can I return an item?
Before returning an item, you must contact our customer support team to confirm your eligibility. The item must be in its original condition and unused. If the product was damaged during delivery, it must be verified by the delivery personnel at the time of receipt to qualify for a return or replacement.
Will I receive the same product that I see in the picture?
Yes, the product you receive will match the exact specifications and description provided on the product page. If you place a custom order, our representative will contact you to confirm the details before shipping. We strive for transparency and accuracy in product listings.
Will you restock items indicated as “out of stock?”
Yes, we regularly update our inventory and restock out-of-stock items. If a product you are interested in is currently unavailable, you can sign up for notifications or contact our team for restocking updates. Custom orders may also be arranged upon request.
Orders and Returns
Delivery charges for orders from the Online Shop?
No, we do not charge for delivery. All orders qualify for free express shipping, and we cover the full shipping cost. There are no hidden fees or additional charges at checkout. Our goal is to provide a hassle-free purchasing experience with no extra shipping expenses.
How long will delivery take?
We provide free shipping via DHL, FedEx, and UPS, ensuring safe and timely delivery of your order. The estimated delivery time remains 3-5 business days for standard orders. Express shipping options may be available upon request.
What exactly happens after ordering?
Once you place an order, you will receive an order confirmation email. The order will then go through an approval and processing phase, where our team verifies the details and prepares it for shipment. Once dispatched, you will receive a tracking number to monitor your package’s journey until it arrives at your location.
How long does the delivery take and how much does it cost?
We provide free shipping via DHL, FedEx, and UPS, ensuring safe and timely delivery of your order. The estimated delivery time remains 3-5 business days for standard orders. Express shipping options may be available upon request.
Which browser is best to use the site?
Our website is optimized for smooth performance on Google Chrome, Safari, and Opera. It works seamlessly on both mobile and desktop devices. For the best user experience, we recommend using an updated version of your preferred browser.
How do I subscribe to the newsletter?
You can subscribe to our newsletter in multiple ways. During checkout, you will have the option to opt-in for updates. Additionally, you can subscribe via the popup notification on our website or through the newsletter signup widget at the bottom of the page. By subscribing, you will receive exclusive offers, product updates, and industry news.